Top 10 Quality Assurance Tips

1        Document Your Policies

You should ensure that you document policies for your project – remember that it can be difficult to implement quality if there isn’t a shared understanding across your project of what you are seeking to achieve. For example, see the QA Focus policies on Web standards and link checking [1] [2].

2        Ensure Your Technical Infrastructure Is Capable Of Implementing Your Policies

You should ensure that your technical infrastucture which is capable of implementing your policies. For example, if you wish to make use of XHTML on your Web site you are unlikely to be able to achieve this if you are using Microsoft Word as your authoring tool.

3        Ensure That You Have The Resources Necessary To Implement Your Policies

You should ensure that you have the resources needed to implement your policies. This can include technical expertise, investment in software and hardware, investment in training and staff development, etc.

4        Implement Systematic Checking Procedures To Ensure Your Policies Are Being Implemented

Without systematic checking procedures there is a danger that your policies are not implemented in practice. For example, see the QA Focus checking procedures for Web standards and link checking [3] [4].

5        Keep Audit Trails

Provide audit trails to record results of checking procedures. This can help spot trends which may indicate procedural failures (for example, a sudden growth in the numbers of non-compliant HTML resources may be due to deployment of a new authoring tool or inadequate training for new members of the project team).

6        Learn From Others

Rather than seeking to develop quality assurance policies and procedures from scratch you should seek to learn from others. You may find that the QA Focus case studies [5] provide useful advice which you can learn from.